1. Error message: Please make sure you have an internet connection
An internet connection is required to activate the software. Check that you can access the internet by visiting a known website. If after accessing the internet on a web browser the problem still persists, contact your IT Manager. Some schools/organisations have strict web filters or firewalls that block the software from accessing our servers to activate. The url http://ssreg.letterland.com will need to be added to a safe list, authentication bypass list or proxy bypass list.
If you get this message double check that you are entering the Product Key correctly. If the error message persists, please contact [email protected]and.com noting the operating system you are running and where you purchased the software.
Got to http://ssreg.letterland.com and click "Forgotten your password?". You will need to enter the email address you used to activate your software and we will send you an email with your password.
Got to http://ssreg.letterland.com and login using the email address and password that you set up when activating your software. You will find details of your account including your Product Key once logged in.
You may download Letterland software from below. If you are installing on a new computer, you may need to deactivate your old computer and activate again.
The software is protected by a unique Product Key which can be found on the CD-ROM. If you purchased the software from https://shop-uk.letterland.com/ it can be found on the confirmation email you were sent at the time of purchase. Once you have successfully installed the software, open it for the first time. You will be asked to register and activate your Product Key which requires an internet connection.
For security reasons, you must create an account before using the software. Fill in your details and click CREATE. We will email you a confirmation with your registration details, please keep them safe as they must be used to deactivate or transfer the software to another computer.
If you have already created an account for other Letterland software (for example you are reinstalling the software on a new computer or you are activating additional devices for a volume or site licence) you can simply login by entering your email and password.
You will see this message when have successfully registered the software and will not need to access the internet again.
If you have technical problems with your Letterland software, we recommend you uninstall it, download the latest version, reinstall, and then activate again.