• Home
  • At School
  • At Home
  • Training
  • Shop
  • Downloads
  • Blog
  • Remote Learning

Technical Support

1. Error message: Please make sure you have an internet connection
An internet connection is required to activate the software. Check that you can access the internet by visiting a known website. If after accessing the internet on a web browser the problem still persists, contact your IT Manager. Some schools/organisations have strict web filters or firewalls that block the software from accessing our servers to activate. The url http://ssreg.letterland.com will need to be added to a safe list, authentication bypass list or proxy bypass list.

2. Error message: This Product Key is already in use
If you have upgraded your operating system or computer you may get this error message. You will need to login to your software account by visiting http://ssreg.letterland.com using the email and password that you used when first activating the software. Once logged in, you will see your Product Key and the number of permitted devices. Click on the “Deactivate” link to deactivate the original computer.  You can now install and register the new machine.
If you have purchased a volume licence or site licence you may also get this error message. To install on more than one device, you will need to login using the account details you used for the first activation. If you have lost these details please email [email protected].

3. Error message: Please enter a valid Product Key
If you get this message double check that you are entering the Product Key correctly. If the error message persists, please contact [email protected] noting the operating system you are running and where you purchased the software.

4. I have forgotten my password, how can I reset it?
Got to http://ssreg.letterland.com and click "Forgotten your password?". You will need to enter the email address you used to activate your software and we will send you an email with your password.

5. I have lost my Product Key, how can I find it?
Got to http://ssreg.letterland.com and login using the email address and password that you set up when activating your software. You will find details of your account including your Product Key once logged in.

6. I have a valid Product Key but I have lost my CD-ROM, how can I install again?
You may download Letterland software from
below. If you are installing on a new computer, you may need to deactivate your old computer and activate again.

You can download the latest version of your Letterland software from this page. Our software is protected by a unique 20-digit Product Key which can be found on the CD-ROM or confirmation email.

For help on installing and activating Letterland Software, please see below instructions.

The software is protected by a unique Product Key which can be found on the CD-ROM. If you purchased the software from https://shop-uk.letterland.com/ it can be found on the confirmation email you were sent at the time of purchase. Once you have successfully installed the software, open it for the first time. You will be asked to register and activate your Product Key which requires an internet connection.
Important! Please note that only one user account and password is allowed per product key. If your product key is a multi-device product key, the email address and password used for first activation will be the only account credentials valid for all other user activations for that product key. We recommend you chose a generic email and password that can be passed to all users.

1. Enter your unique Product Key

2. Create an account and register
For security reasons, you must create an account before using the software. Fill in your details and click CREATE. We will email you a confirmation with your registration details, please keep them safe as they must be used to deactivate or transfer the software to another computer.

3. Login (if already registered)
If you have already created an account for other Letterland software (for example you are reinstalling the software on a new computer or you are activating additional devices for a volume or site licence) you can simply login by entering your email and password.

4. Congratulations
You will see this message when have successfully registered the software and will not need to access the internet again.

Below are instructions detailing how to activate Letterland software on multiple, networked machines without needing to manually activate the software on each machine. Before following these instructions, please ensure that you have downloaded the latest version from above.


Download the Latest Version

Activating your Software

Activating your Software (for networks)

If you have technical problems with your Letterland software, we recommend you uninstall it, download the latest version, reinstall, and then activate again.

You may also want to refer to the list of FAQs on this page which include answers to common error messages. If you require further assistance, please contact Technical Support.

Step 1
Install Letterland software on the master machine. Activate the software manually by entering your product key and account email and password. If you have not already created an account you can do so at this stage. Please make a note of your product key, email and password.

Step 2
On the master machine download and run “LetterlandLicenseFileUtility”. Select the product that you want to activate. Then enter your product key, email and password (these values must be exactly the same as used in Step 1). Click on SAVE LICENSE FILE button and save the license file. This will create a license file with an “.lsc” extension. The .lsc file will be saved in the same folder at the utility that has just been run. This .lsc file will be used by all subsequent activations on network nodes.

Step 3
On the master machine download “LetterlandActivationUtility”.

Step 4
Create a new folder called “LetterlandActivation” and place a copy of the .lsc file and a copy of the downloaded LetterlandActivationUtility into this new folder. For MAC users, please ensure that you copy just the app and not the dmg file. The folder “LetterlandActivation” is now ready to be deployed to all node machines. (Note. The new folder can have any other name you wish.)

Step 5
On any network node where the Letterland software needs to be activated, install the Letterland software normally by running the Setup application.

Step 6
On the network node, copy the folder “LetterlandActivation” from Step 4 on to the node. Alternatively, make this folder a shared folder on the master machine so the node can access this folder (Read and execute privileges only are required).

Step 7
Make sure the node is connected to internet and run “LetterlandActivationUtility.exe". NB. It is important that the user running the LetterlandActivationUtility.exe has sufficient permissions to write to the C:\ProgramData folder. This will allow all users of the machine to run an activated version of the software. If the user does not have sufficient permissions, they will only activate the software for their local user.

Step 8
Steps 5, 6 & 7 are to be repeated on each node either manually or through a batch operation.

Step 9
If there is no internet connection on the node machine, or if the number of installations exceeds the number of licenses permitted for the product key used, the activation will fail, in which case an error log is displayed. If there is no error, the application exits automatically after 15 seconds.


1. The "LetterlandActivationUtility” application can be run from a shared network location if required.

2. The "LetterlandActivationUtility” application will activate ALL the Letterland software license files it will find in the same folder. If you have to activate multiple Letterland software on one computer you can do so by placing their license files in the same folder. Only the licenses that have to be activated should be present in this folder.

Utility Downloads

Letterland Activation and Licence Utility file download