What software do you need help with?
Support for CD-ROM Software (Living ABC, Story Phonics, Fix-it Phonics Starter, Level 1, 2 and 3)
Activation error message: Please make sure you have an internet connection
An internet connection is required to activate the software. Check that you can access the internet by visiting a known website. If after accessing the internet on a web browser the problem still persists, contact your IT Manager. Some schools/organisations have strict web filters or firewalls that block the software from accessing our servers to activate. The url http://ssreg.letterland.com will need to be added to a safe list, authentication bypass list or proxy bypass list.
Activation error message: This Product Key is already in use
If you have upgraded your operating system or computer you may get this error message. You will need to login to your software account by visiting http://ssreg.letterland.com using the email and password that you used when first activating the software. Once logged in, you will see your Product Key and the number of permitted devices. Click on the "Deactivate" link to deactivate the original computer. You can now install and register the new machine. If you have purchased a volume licence or site licence you may also get this error message. To install on more than one device, you will need to login using the account details you used for the first activation. If you have lost these details please get in touch.
Activation error message: Please enter a valid Product Key
If you get this message double check that you are entering the Product Key correctly. If the error message persists, please get in touch.
I have forgotten my password, how can I reset it?
Got to http://ssreg.letterland.com and click "Forgotten your password?". You will need to enter the email address you used to activate your software and we will send you an email with your password.
I have lost my Product Key, how can I find it?
Got to http://ssreg.letterland.com and login using the email address and password that you set up when activating your software. You will find details of your account including your Product Key once logged in.
I have a valid Product Key but I have lost my CD-ROM, how can I install again?
You may download Letterland software from below. If you are installing on a new computer, you may need to deactivate your old computer and activate again.
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