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Your Privacy

Privacy and Data Protection

We understand that your privacy is important. Therefore, any information collected by us about you will only be held and processed for the purposes for which it was collected.

We promise to make changes and/or amend that information promptly when notified by you.

Other than where the mode of communication is implicit you may be asked to specify the means by which we may contact you (by email, post or phone).

Feedback from the Letterland site is voluntary. We use any feedback information given to develop the site and improve our service to you.

The kind of information we collect depends on which part of this website you are visiting. For example:

1) If you are ordering a product online or by any other means from us, you will be asked for your name and delivery address as appropriate only for the purposes of Letterland or its agents processing the order.

2) If you are subscribing to receive a newsletter or email updates. Again, you will only receive the emails you have subscribed to, unless you have actively opted in to receive all emails from us. In other words - we won't send you spam.

Information Sharing

We never share your information with third parties without your express consent.
We also undertake to keep your details secure in accordance with current data protection legislation and this Data Protection Statement.

Website Analysis and Cookies

We may from time to time analyse usage of our website. This will not entail you being contacted in any way unless you tell us you'd like to be part of a focus group or customer panel. If so, please contact [email protected].

Usage Tracking and Cookies

We track user traffic and usage patterns throughout this site, but this information is not correlated with data about individual users except where you have registered for a specific purpose.

You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

We use two types of cookie on this website:

1) Session cookies
Session cookies are temporary cookies that remain in the cookie file of your browser until you leave the website. We use them to track the number of visits to the website and to compile anonymous statistics to help us improve it.

2) Persistent cookies
Persistent cookies remain in the cookie file of your browser for much longer than session cookies (though how long will depend on the lifetime of the specific cookie). We use them to help us to authenticate you as a registered user, giving you access to your user profile. This type of cookie will be used when you log in for example. Secondly, we use them to collect statistics about how our registered users use the website. For example, statistics on how many registered users have logged in to the website, the percentage of them who return within a month and so on. This information is used to ensure that the website is meeting the needs and interests of visitors. 


Should you experience problems or have questions, then please don't hesitate to contact the Data Controller for Letterland by writing to us at the Head Office Address.