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Terms and Conditions

Your Obligations

When you place an order on this website you are entering into a transaction with Letterland International Ltd.

We will store your order, obtain authorisation from your bank for payment, and use the information you supply to fulfill the order either directly or through our authorised agents.

Email Confirmation

When you place an order with us, we will send you a confirmation email. We, or our agents will confirm acceptance of your offer to buy from us when payment is received and the order is despatched. When your order is sent we, or our agents, will also send you a despatch note by email.

Payment Problems?

If there is a problem with collecting payment from your credit /debit card after we have confirmed receipt of your order, we may be unable to process it. If you are sure you are using a valid card, please try again with the same card , or order again online, using a different credit/debit card.

Alternatively, please contact us and we may be able to offer an alternative means of payment.

Statutory Rights

Your statutory rights are not affected by any of the above. We reserve the right to refuse to supply any order.

The Laws of England shall apply to this Agreement and its interpretation shall be subject to the exclusive jurisdiction of the Courts of England, irrespective of the place of delivery.

Need Help?

Please contact the Head Office if you need any further help, advice or assistance.