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Security and Privacy

Security and Privacy

For credit card payments, Letterland uses Sage Pay - the secure online payment gateway for credit card processing. Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI), and adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

All credit card information is encrypted using 128-bit SSL certificates. No credit card information is ever passed unencrypted and any messages sent between servers are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that no credit card information can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Your credit card information is not stored by Letterland once the transaction is complete.

For more information please see:

Any customer information held on our computers complies with the rules and laws govering data protection. Information is collected either via email or phone or online and is collected lawfully and in accordance with the Data Protection Act 1998.

Information that is collected from you during the ordering process is used only to produce mailing labels in our order despatch process, track order history and speed order placement.

If you have any questions or need further information, please don't hesitate to contact the Customer Service Team at Head Office.