Returns and Refunds
Returns, Refunds and Cancellations
We hope that you're happy with your books and that they are suitable for your class or child. In the unlikely event that they are not, please don't hesitate to contact us at the Head Office to arrange for replacement or return. If replacement items are sent, there will be a delivery charge to your delivery address. You are also responsible for all postal charges unless there has been a mistake with your order or the goods are faulty in any way.
Please note that if you are a buyer within the European Economic Area you may cancel your order on condition that:
(i) you notify us in writing within 7 working days of receipt of the goods and
(ii) you return the goods, at your risk and expense, unused and as new with their original packaging and labels, to reach Head Office within 10 working days of you receiving them.
When we receive them, in saleable condition, we will refund the price you paid less the original shipping and delivery costs.
Please note that we do not accept return of DVDs or software unless they are unopened and the original seal is intact or they were demonstrably defective on despatch.
If you need any help, or would like to arrange a return or refund, please contact the Head Office.