We use Royal Mail and Parcel Force delivery services. Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, weights may be rounded up. Delivery will be first delivery only. In the event that you are not in or are not able to receive the first delivery, collection of the goods and any re-delivery charges will be your responsibility.
We aim to despatch orders as soon as possible after receipt of payment, and in any event no later than 10 working days from receipt of order. Time to despatch will depend on the order size. Any claims for non-delivery must be notified to us within 21 working days of the date of order.
Please contact the Customer Service Team at Head Office if you need any help or advice.